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FREQUENTLY ASKED QUESTIONS (FAQ)

    HOW CAN I CHANGE MY SHIPPING ADDRESS?

    By default, the last used shipping address will be saved into to your Beauty Bazaar account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

    WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

    We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your  Order ID to us at support@beautybazaar.co.za (if applicable).

    We regret to inform you that no refunds will be given for orders that fall under the below categories.

    1. In the event of damaged product received, we will require photo proof of the affected product and your Order ID in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@beautybazaar.co.za

    2. In the event of lost items, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

    HOW CAN I TRACK MY ORDERS & PAYMENT?

    After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after you have completed the payment.

    HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

    After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

    HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

    Members who ship their orders within South Africa should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

    If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

    WHAT ARE THE PAYMENT METHODS AVAILABLE?

    At the moment, we only accept Credit/Debit cards and Paypal payments.

    I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

    As Beauty Bazaar uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Beauty Bazaar Website:

    1. Microsoft Internet Explorer Version 10 onwards.

    2. Mozilla Firefox Version 10 onwards.

    3. Google Chrome Version 12 onwards.

    In addition, please ensure that your Javascript and Cookie is enabled on your browser.

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